What's new
Recently shipped features, with the why and the how-to for each.
Eight fixes and upgrades to the live chat widget, inbox, and ticketing — sticky reply box, a movable widget, on-screen new-chat alerts, conversation merging, the page a chat came from, an agency link, a Tickets tab for support agents, and viewer-aware routing.
Workspaces without a CRM can now run on a built-in contacts and outbound backend instead of being forced to connect GoHighLevel first. Foundation is live; dashboard UI lands next.
Drop a styled "Talk to us" button on any landing page, share a hosted page link anywhere, or paste a button into your email signature.
Connect external tools (Meta Ads, Stripe, Linear, anything with an MCP server) and write plain-English rules for when your agent should use them.
Step-by-step: pick a curated integration or paste a custom URL, add auth, and discover the available tools.
Plain-English "when to use" descriptions, optional keyword gates, and the require-approval flag — how to steer the agent without coding.
Pick a past inbound, optionally override the system prompt or append a candidate rule, and see what the agent would have said. Pure dry run — no sends, no writes.
A small LLM reviews each draft reply that the rules engine flagged for approval. SAFE → auto-release; UNSAFE → optionally auto-block; UNCERTAIN → human review.
Skip the templates and the form-filling. Describe what you want the agent to do and we generate the system prompt, rules, qualifying questions, and tool selections for you.
Operators own conversations like in Intercom — manual claim, round-robin, or lightest-load auto-routing, with availability presence.
Build named bundles of FAQs, files, web pages, Notion docs, YouTube transcripts, and live data sources. Agents pick which collections to use — multi-select, stacked, edit once.
Tag widgets and knowledge collections to a brand. Inbox filters, transcript exports, and per-client knowledge stay clean — even when one team handles many brands.